While quality and capabilities are extremely important, there is nothing more important than customer service. We can have more accuracy and capabilities than the best facilities in this nation, but without satisfied customers, we will be the best calibration company that went out of business!
TMI’s policy is just say YES. This means that if a customer asks you to do something that we CAN do, then say “YES, we can” and then actually do it. If it is something that we CAN’T do, then explain why we can’t and FIND them some-one who can.
Wendy and Mike Floyd
CEO and President
Technical Maintenance Inc.